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济柴焦化发电机组的服务特点介绍

来源:http://www.huannengpower.com   发布于:2017-11-09

1、机组性能优良,技术先进,工作可靠,维护方便

1. The unit has excellent performance, advanced technology, reliable work and convenient maintenance

2、低油耗、低排放、低噪音

2, low fuel consumption, low emission, low noise

3、机组抗磨耐用、结构紧凑、操作方便

3. The unit is durable, compact and easy to operate

4、维护操作简单,人少,备用期间保养容易

4, maintenance operation is simple, less people, easy maintenance during standby

5、该柴油发电机组采用旋转式柴油、机油滤清器、干式空气滤清器

5. The diesel generator set adopts rotary diesel oil, oil filter and dry air filter

6、调压精度高,动态性能好,结构紧凑,使用寿命长

6. High precision, good dynamic performance, compact structure and long service life

保修服务承诺

Warranty service commitment

企业的发展,来自于先进的科学技术,严格的企业管理和良好的产品质量,我公司已通过了ISO9001:2008国际质量体系认证,其中售后服务也是很重要的一部分,我们始终坚信优秀的用户服务也是企业成功的另一秘诀。

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The development of the enterprise, from the advanced science and technology, strict management and good product quality, our company has passed the ISO9001:2008 international quality system certification, which is also a very important part of the customer service service, we always believe that another secret of success is also excellent customer service enterprises.

一、服务宗旨:快速、果断、高效、;

First, service tenet: fast, decisive and efficient,;

二、服务目标:用户满意是我们的终追求;

Two, service objectives: customer satisfaction is our ultimate pursuit;

Ⅰ、售前服务:

I, pre-sales service:

1、了解用户的产品用途,为用户提供发电机组的技术咨询服务;

1, to understand the user's product use, to provide users with technical advisory services for generating units;

2、向用户提供产品样本、企业简介、各相关检测证书等资料。

2, to provide users with product samples, enterprise profiles, and other relevant inspection certificates and other information.

Ⅱ、售中服务

II. Service in sale

(一)检验

(I) inspection

产品在出厂前,公司进行下列内容的检验工作并向用户有关技术人员提供有关产品制造、安装、验收标准和规范。(详见技术部分说明文件中[.项目设计制造验收标准])

Products before the factory, the company carried out the following inspection work, and to the user related technical personnel to provide the relevant product manufacturing, installation, acceptance standards and specifications. (see part of the technology acceptance standards of design and manufacture in the project file [.])

(二)安装指导

(two) installation instruction

我公司委派具有专业调试经验、技术精湛的技术人员到现场和用户有关工程人员一起进行设备的调试和试运行工作或着电话指导。

Our company has appointed professional debugging experience, skilled technical personnel to the scene and the user related engineering personnel for equipment debugging and commissioning work, or telephone guidance.

Ⅲ、售后服务

After sale service

1、我公司产品质保期为产品交验后壹年质保期内产品实行三包,免费代培操作及维修人员;对凡购买华旭公司产品的用户实行终身维修制。保修期:不低于累计1000工作小时或12个月(以先到为准)。保修期自项目完成、验收合格并交付使用之日算起。

The warranty period of 1, our products for the product inspection after one year warranty period, the implementation of three bags, free Daipei operation and maintenance personnel; on the purchase of Huaxu users of their products to implement lifelong maintenance system. Warranty period: not less than the cumulative 1000 working hours or 12 months (whichever comes first). The warranty period shall be counted from the date of completion, acceptance and delivery of the project.

2、用户在使用过程中人为造成的设备损坏、我公司免费提供技术服务,积极帮助修复;在保修期内因设备自身发生损坏或出现故障,我公司在接通知1小时内响应,进行电话指导排除故障,如果仍然不能解除故障48小时内到达现场排除故障,不可抗拒的因素除外,对顾客质量问题的投诉,我们将严格遵循实事求是的原则,派专人负责到底,在快的时间内给顾客满意的答复。

2, users in the use of man-made damage to the equipment, our company to provide free technical services, and actively help repair; damage or malfunction during the warranty period of equipment itself, our company in the notice to respond within 1 hours, telephone guide troubleshooting, if you still can not remove the fault arrived at the scene within 48 hours of troubleshooting, except the irresistible factors, the customer quality complaints, we will strictly follow the principle of seeking truth from facts, assign the responsibility in the end, in the fastest time to answer customer satisfaction.

3、常年供应原厂原价零配件;

3, the annual supply of the original price of spare parts;

4、设备出保后,公司提供技术支持。质保期满机器发生故障,公司进行优惠收费。

4, after the equipment out of warranty, the company provides technical support. When the warranty expires, the machine breaks down and the company offers preferential charges.

5、我公司每年对用户进行走访了解产品的使用情况,帮助解决使用过程中可能遇到的各种情况,同时征求质量改进意见,以便更好的为用户服务。

5, our company every year to visit the user to understand the use of products, help to solve the various problems may be encountered in the use of the process, while asking for quality improvement advice, in order to better serve the user.


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